Dry Cleaning Code of Ethics & Conduct:

The Dry Cleaning Code of Ethics and Conduct is administered by the Dry-cleaning Institute of Australia Limited who generally administer the code. The general terms of the code seek to uphold minimum standards to:

• Handle all clothing, furnishings and all other items accepted by us for processing with proper and due care and attention.
•  Investigate any complaint promptly and, if requested or required, reprocess, free of charge, any item which is unsatisfactory due to any fault on our part.
•  Pay fair compensation (in accordance with the Institutes Fair Claims Guide) for loss or damage due to our negligence.
•  Train our staff to be competent, courteous and helpful at all times.
•  Keep our stores, vans, containers and premises clean and tidy at all times.
•  Maintain the highest possible standard of quality and service consistent with the price charged. (Value for Money)
•  Have all customers orders ready and/or delivered at the time promised, unless prevented by exceptional circumstances.
•  Accept full responsibility for loss or damage of articles entrusted to our agents notwithstanding and without prejudice to our legal rights under agency agreements.
•  Keep abreast of all on-going technology and involve ourselves in the Institutes up-dating activities.

At Navado, we may be able to assist you if you have been notified of an alleged breach of code which results in disciplinary action, where you have been notified by one of the above boards, or others. Additionally if you think that you have grounds to enforce action, we would further encourage you to contact us.

If you are unsure of your obligations or rights in relation to compliance, or if you have had contact with the regulating body in relation to alleged breaches of the Regulation, we recommend that you call our firm on (02) 9233 4048 or send an email to info@navado.com.au and arrange an appointment to see one of our Compliance & Regulatory Law Solicitors.

This webpage (and any material or wording appearing on this webpage) is provided for general information purposes only and does not constitute any Legal Advice. It does not take into account your objectives, your instructions or all of the relevant facts and/or circumstances. Navado accepts no responsibility to any person who relies on the information provided on this website. We further refer you to our Disclaimer.