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Legal > Consumer Law & Negligence Law

Consumer claims:

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Every day, consumers transact with businesses for the provision of goods or services and from time to time, consumers experience difficulties with these transactions or suffer damages as a result of the actions or conduct of the business. It is important for consumers to understand their rights and obligations, arising out of a transaction to purchase goods or for the provision of services. 

If you are a consumer with a grievance or complaint in relation to your dealings with a business, you may have a claim against the business. You should investigate your legal rights and remedies in these circumstances, including any potential right to compensation, before you consider bringing any legal action or proceedings against the business.   

Importantly, you will need to retain copies of all invoices and/or any terms and conditions that were provided to you by the business at the time of sale, as it is very likely that these terms and conditions will form part of the agreement between you and the business.

Consumers often seek to handle a dispute alone, without legal assistance. This becomes especially more difficult when the amount or quantum of damages suffered by the consumer is significant. The very first letter that you send to the business could be the very letter that hurts or prejudices your legal position significantly, often to such an extent that by the time a consumer will decide to seek legal advice, significant damage may have been caused to the consumer’s legal position, as a result of the failure by the consumer to obtain legal advice before taking a formal position against the business.

Obtaining sound legal advice will allow you to understand precisely where you stand, the express and/or implied terms of the agreement between yourself and the business, as well as any other rights and/or obligations that arise between the parties, which will arm you with the necessary knowledge to provide considered instructions to your lawyer, so that any step taken against the business is a step that is considered and with a particular outcome or strategy in mind. 

Many businesses take out and hold insurance policies for public liability and/or products liability and/or professional indemnity, which signifies the importance of providing goods and/or services to a proper standard and the importance of minimizing damages suffered by consumers. If you are an aggrieved consumer, then you should seek legal advice immediately.

If you are a consumer and you intend to make a claim against a business, then you should contact our office by telelphone on (02) 9233 4048 or email us at info@navado.com.au and make an appointment to see one of our Solicitors in our Sydney CBD Head Office. Please peruse our "Locations" tab for a complete list of our offices.

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This webpage (and any material or wording appearing on this webpage) is provided for general information purposes only and does not constitute any Legal Advice. It does not take into account your objectives, your instructions or all of the relevant facts and/or circumstances. Navado accepts no responsibility to any person who relies on the information provided on this website. We further refer you to our Disclaimer.

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