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Legal > Motor Dealer Claims & Disputes

Warranty Disputes:

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In addition to potential consumer guarantees under the Australian Consumer Law, the ACL may also include provisions for a ‘dealer guarantee’. If a consumer has a complaint about a vehicle purchased from a licensed dealer, it may be the consumer’s choice whether to pursue a claim under the dealer guarantee, the ACL or any express warranty for the vehicle.

The dealer guarantee may require motor dealers to repair or make good, at their own expense, any defective vehicles they sell. To ’make good’ means the vehicle must be repaired or remediated so that it is in a reasonable condition having regard to its’ age. Some rights are enshrined in legislation, and may be available pursuant to the ACL or through motor sales regulations. Such warranties may not be available to the sale of all motor vehicles, so advice should be sought on this issue.

If you have a dispute about a warranty matter, we recommend that you contact our office and arrange an appointment to see one of our Motor Dealer Claims and Disputes Solicitors in our Sydney office. By appointment, we can also arrange a time for you to see one of our lawyers at a branch office. For a complete listing please see our "Locations" tab.

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This webpage (and any material or wording appearing on this webpage) is provided for general information purposes only and does not constitute any Legal Advice. It does not take into account your objectives, your instructions or all of the relevant facts and/or circumstances. Navado accepts no responsibility to any person who relies on the information provided on this website. We further refer you to our Disclaimer.

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