The first dispute resolution mechanism in the event your insurer refuses to pay is to seek legal advice.
Very often, aggrieved clients of insurers speak with other bodies, such as the Financial Ombudsman Service (FOS). Whilst there may be significant advantages with seeking the services of the Insurance Ombudsman (such as, for example, the fact that they provide free assistance), and whilst Insurance Ombudsman stands as an authority that will investigate your complaint thoroughly, where the Insurance Ombudsman reaches a decision that you do not agree with, it is possible to have the matter dealt with through litigation with the assistance of an Insurance Lawyer. Our Insurance Lawyers have experience assisting clients take on insurance companies when they refuse to pay.
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